Terms & Conditions

1. Definitions

For the purposes of these Terms and Conditions:

• "Service" refers to the consulting services provided by Wren Lattice
• "User" or "Client" refers to the individual or organization accessing our website or engaging our services
• "We," "Us," or "Our" refers to Wren Lattice
• "Agreement" refers to these Terms and Conditions along with any service-specific engagement letters or contracts
• "Website" refers to the Wren Lattice website accessible at wreenllattis.pro

2. Acceptance of Terms

By accessing our website or engaging our consulting services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our website or use our services.

You must be at least 18 years old and have the legal capacity to enter into binding agreements to use our services. By using our services, you represent and warrant that you meet these requirements.

3. Services Description

Wren Lattice provides business consulting services, including but not limited to:

• Stakeholder Communication Framework development
• Business Model Review and analysis
• Regional Expansion Planning
• Other consulting services as mutually agreed upon in writing

Services are provided on a project basis as outlined in individual engagement letters or proposals. The specific scope, deliverables, timeline, and fees for each engagement will be documented in a separate agreement.

4. Engagement Process

4.1 Initial Consultation

Engagements typically begin with an initial consultation to understand your needs and determine if our services are appropriate. This consultation is provided at no charge and does not create any obligation for either party.

4.2 Proposal and Agreement

If we determine there is a suitable fit, we will provide a written proposal outlining the scope of work, deliverables, timeline, and fees. Services commence only after both parties have signed the engagement agreement.

4.3 Scope Changes

Any changes to the agreed scope of work must be documented in writing and approved by both parties. Additional work beyond the original scope may result in adjusted fees and timelines.

5. Payment Terms

5.1 Fees and Payment Schedule

Our standard services are offered at fixed project fees as published on our website and in engagement proposals. Payment terms are typically structured as:

• 50% deposit upon signing the engagement agreement
• 50% balance upon completion and delivery of final deliverables

5.2 Currency and Invoicing

All fees are quoted in Thai Baht (฿) unless otherwise specified. Invoices are issued electronically and payment is due within 14 days of invoice date unless alternative terms are agreed in writing.

5.3 Late Payment

Late payments may be subject to interest charges of 1.5% per month on the outstanding balance. We reserve the right to suspend services if payment becomes more than 30 days overdue.

5.4 Expenses

Unless otherwise specified in the engagement agreement, significant expenses such as travel costs for on-the-ground research will be billed separately with prior approval from the client.

6. Client Responsibilities

To facilitate effective service delivery, clients agree to:

• Provide timely access to necessary information, documents, and personnel
• Respond to requests for clarification or additional information within reasonable timeframes
• Participate in scheduled working sessions and meetings as outlined in the engagement plan
• Provide accurate and complete information relevant to the engagement
• Designate a primary point of contact for the engagement

Delays in providing necessary information or participation may impact project timelines. We will work with you to adjust schedules as needed, but significant delays may require timeline extensions or scope adjustments.

7. Intellectual Property

7.1 Deliverables

Upon full payment of all fees, clients receive a license to use the deliverables created specifically for their engagement for their internal business purposes. This includes reports, frameworks, analysis, and other work products created as part of the engagement.

7.2 Methodologies and Tools

We retain all rights to our consulting methodologies, analytical frameworks, tools, templates, and general approaches. These remain our intellectual property and may be used in engagements with other clients.

7.3 Client Information

All client-specific information, data, and proprietary materials provided to us remain the property of the client. We will not use such information for any purpose other than the specific engagement without explicit written permission.

8. Confidentiality

Both parties agree to maintain the confidentiality of information shared during the engagement. We sign mutual non-disclosure agreements with all clients before commencing substantive work.

We will not disclose client information, engagement findings, or recommendations to any third party without the client's written consent, except as required by law or professional standards.

Confidentiality obligations survive the termination of the engagement and continue indefinitely unless the information becomes publicly available through no fault of the receiving party.

9. Disclaimers and Limitations

9.1 Service Provision

Our consulting services are provided on an "as is" basis. While we strive to provide high-quality analysis and recommendations, we make no warranties or guarantees regarding specific business outcomes or results.

9.2 Professional Advice Disclaimer

Our services constitute business consulting and strategic advice. We are not licensed to provide legal, accounting, or financial advisory services. Clients should consult appropriate licensed professionals for such matters.

9.3 No Guarantee of Results

Business outcomes depend on many factors beyond our control. We do not guarantee specific financial results, market performance, or business success. Our recommendations are based on information available at the time of the engagement and prevailing market conditions.

10. Limitation of Liability

To the maximum extent permitted by Thai law, our total liability for any claims arising from or related to our services shall not exceed the total fees paid by the client for the specific engagement giving rise to the claim.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, or business interruption, even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation may not apply to you.

11. Termination

11.1 Termination by Either Party

Either party may terminate an engagement with 14 days written notice. Upon termination, the client shall pay for all work completed up to the termination date, plus any reasonable costs incurred.

11.2 Termination for Cause

Either party may terminate immediately if the other party materially breaches these terms and fails to remedy the breach within 14 days of written notice.

11.3 Effects of Termination

Upon termination, we will provide the client with work completed to date in a usable format. The client will receive a final invoice for services rendered. Confidentiality obligations and intellectual property provisions survive termination.

12. Dispute Resolution

12.1 Informal Resolution

In the event of any dispute arising from these terms or any engagement, the parties agree to first attempt to resolve the matter through good faith negotiations.

12.2 Mediation

If informal negotiations do not resolve the dispute within 30 days, the parties agree to attempt mediation before a mutually agreed mediator in Chiang Mai, Thailand.

12.3 Arbitration or Litigation

If mediation is unsuccessful, disputes shall be resolved through binding arbitration in accordance with the rules of the Thai Arbitration Institute, or through litigation in the courts of Thailand as mutually agreed.

13. General Provisions

13.1 Entire Agreement

These Terms and Conditions, together with any engagement letters and proposals, constitute the entire agreement between the parties and supersede all prior understandings and agreements.

13.2 Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining terms remain in full force and effect.

13.3 Assignment

Clients may not assign or transfer their rights or obligations under these terms without our prior written consent. We may assign our rights and obligations with reasonable notice to the client.

13.4 Force Majeure

Neither party shall be liable for delays or failures in performance resulting from causes beyond their reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

13.5 Waiver

No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right under these terms shall not constitute a waiver of that right.

14. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website or services after changes are posted constitutes acceptance of the modified terms.

For active engagements, changes to these terms will not affect the terms of existing engagement agreements unless mutually agreed in writing.

15. Contact Information

For questions regarding these Terms and Conditions, please contact us:

16. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Thailand. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Thailand.